If you fail to contact us prior to returning your order, the package will be marked "return to sender" and sent back to you.
Mail returns to:
i-Supplements c/o Return Dept
7227 Montgomery Road
Cincinnati, Ohio 45236
What if I do not like the product?
As stated in our return policy, we will gladly accept returns on unopened merchandise. However, returns are not accepted on any opened merchandise or special orders.
All orders are photographed with a digital camera and tripled check for accuracy. All shortages are to be reported within 24 hours of receipt. Please keep the original packaging. Please report all damages within 24 hours so we may file a claim with the shipper. Email us at Report Damages or Shortages Be certain to state your order number. Once we file the claim we can re-ship your damaged product.
If we shorted you a product on your order, we will re-ship that product ASAP at no extra cost to you.
What if UPS or USPS shows my order was delivered but it is not at my house?
First of all, check with your neighbors, rental offices, behind bushes or in a side door of your home. You might be surprised how many people call us back and tell us that their package was in one of those places. Once you have done those things, and you still cannot find your package, then call us. We will file a claim with the carrier and they will start an investigation. Once their investigation is complete and they cannot locate the package, we will then re-ship your order.
How do I cancel my order?
Orders can be cancelled before they are shipped for a 10% processing fee. Orders that have been shipped cannot be cancelled and must be returned by the customer for a 20% restocking fee. Filing a chargeback with your credit card company and receiving the package is a felony. i-Supplements reports all internet crime to the proper authorities and turns the person over to our collection lawyers. Customers filing chargebacks are responsible for all fees incurred to collect the debt.
Why does it look like i-Supplements charged my credit card twice?
Do not panic. The first "transaction" you see is only an authorization that is done at the time you place your order. These authorizations are performed automatically at the time of the order to ensure the validity of your card. Similar to a hotel or restaurant, we do the same to ensure the card is valid, not stolen, etc. Remember, we will only charge your card once we ship the order.
Your credit card company will usually remove the authorization in 24-48 hours. However, some charge cards and debit cards can hold the authorization for up to 2 weeks. This depends entirely on your banking institution. If you call your bank they will explain it much better than we can.
When do you charge my order?
You order will be charged the day it ships and no sooner.
How you handle additional shipping charges for overweight items?
Extra shipping charges can occur if your package weighs over 5 lbs. Items such as Proteins, Ready to Drinks, and Liquids are very heavy and will require additional shipping.
In the event that your order exceeds 5 lbs., various attempts are made to contact you via email and phone to obtain your approval before we will charge for additional shipping. When you submit your order, you will receive an automatic confirmation email without the added shipping. A second email will be sent with the updated shipping cost. If you do not respond to our inquiries after 3 business days, then the order will be canceled and you will not be charged.
We will not expedite heavy shipments and we will call you about your rate if your order is an excessive rate!
Please read the customer service page for any additional details.Please refer to our Shipping Policy.
The label or ingredients are different
Manufacturers continually change product specifications. While we try our best to keep product descriptions up to date, they do not necessarily reflect the latest information available from the manufacturer. We are not responsible for incorrect or outdated product descriptions and/or images.
Can I combine coupons?
Only one coupon can be used per order. Use the coupon which saves you most money.
The sale of certain supplements to minors is strictly prohibited. These include, but are not limited to, any pro-hormone (andro or norandro based), and any ephedra based products.
All statements on this web site have not been evaluated by the US Food and Drug Administration. The products are not intended to prevent, cure, treat or diagnose any disease.
Please consult your Physician before taking any of the products on this site.
Feel free to email our fitness and nutrition expert with a Customer Question pertaining to any of the products on i-Supplements.com. We do our best to respond to all emails within 12-24 hours.