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Help Center
I cannot use my credit card? Why?
- That is correct. Unfortunately, we are no longer able to provide card processing services. The card processing companies consider many of the products we sell as “high risk” supplements and will not allow the transaction. Even though these supplements are 100% legal and produced in FDA registered facilities, and are used by 1000’s of happy customers every day the processing companies deem them too risky and will not provide their services for the payment transaction.
- Fortunately there are several other payment options for you upon checkout including ACH payment, check image and Customer-Initiated PayPal payment.
Why is this happening?
- We wish we knew the exact reason! We’ve argued and pursued legal action for other 10 years to no avail. From what little we’ve been told, we do know however that the processing companies believe several of the products we sell; specifically botanicals, nutracueticals, ephedra extract, CBD and sexual enhancement are only bought and sold by fraudsters and con-artists. Which we all know is not true. In reality, these supplements are 100% legal and produced in FDA registered facilities, and are used by 1000’s of happy customers every day.
Why do you not take credit cards?
- There is NO LEGAL CREDIT PROCESSING for these product in the United States. We tried and upon investigation these solution are riddled with fraud and do not comply with PCI and security standards for e-commerce.
- We refuse to compromise your identity and card security for using off shore, high risk processing.
How can I use my credit card?
- You are able to use your card as a form of payment when submitting your order payment as a customer-initiated payment in PayPal.
Is my product legal?
- 100%, legal! We buy from and source all supplements sold on our site from reputable vendors and manufactures. These supplements are 100% legal and produced in FDA registered facilities, and are used by 1000’s of happy customers every day
PAYPAL Questions:
Why do I send the money to a random email in PayPal?
- The email jimfriggs@gmail.com is for Jim Riggs ( https://www.linkedin.com/in/supplementguy/ ) is the owner of i-Supplements.com. His phone number is 513-702-1887. Reach out. There is a good chance that he will answer the phone. We are a family owned business located in Cincinnati. Stop and see us.
PayPal is not working?
- You must:
Please know that our site will not link you to PayPal. The payment has to be customer initiated. Please refer to the following How to pay with PayPal video below if you have any additional questions.
VIDEO LINK
CHECK Questions:
Is check image safe?
- Absolutely, it is no different that mailing us the actual check for payment. It can only be deposited once and only paid to i-Supplements.
- Please do NOT send an image of a blank check or unsigned check image. Please properly fill out your check, tear from your check book and upload a clear image with your order details or email it to us at info@i-supplements.com.
- Please refer to the following How to pay with Check Image video below if you have any additional questions.
- VIDEO LINK
Do I need to send the check in too?
- No, there is no need to mail the check if you successfully uploaded the image during checkout or emailed the image to us at info@i-supplements.com.
There are no products listed under this category.