Customer Service

Welcome to i-Supplements.com



Thank you for choosing us as your Nutrition Supplement supplier. i-Supplements is proud to serve all your supplement and nutrition needs.

We would like to offer you 10% off your order today for visiting www.i-supplements.com. Simply use the coupon codeinfo10 during the checkout process and feel free to pass this amazing savings to all of your friends. Take advantage today, as this offer may not be available very long.

Payment options:

We accept credit cards, checks & money orders.

We accept all Major Credit cards .... Credit Cards

Your online security is important to us! This website is protected with SSL (Secure Socket Layer) encryption, which is the highest standard in Internet security. 
128-Bit Secure Processing

To protect our customers, be sure to input your correct billing address for your credit card (this is the address to where your credit card bill is sent). If you want your purchase shipped to a different address than the billing address, please state the reason under comments when you checkout. We may have to call you to verify security information about your credit card.

FREQUENTLY ASKED QUESTIONS Here are the questions we are most often asked. Read these to see how we strive to make your online ordering experience safe, secure, and convenient.

We truly want you to be satisfied! If you have a problem, call or email us and we will fix your problem.

What are your Office Hours?

We are open 9:00 am - 4:00 pm EST Monday - Friday

Can I order by phone?

Yes! Call us at 1-800-244-4116 between 9:00 am - 4:00 pm EST M-F to place an order over the phone.

You can also mail a money order or check to:

i-Supplements 
7227 Montgomery Road
Cincinnati, Ohio 45236

Do I get a tracking number from USPS or FedEx?

Yes! When we process your order, you get a tracking number emailed to you from USPS or FedEx after 4:00 pm EST so you can track your order right to your doorstep! An accurate email address is required.

Are these the same products we see for twice as much on other sites?

Yes! We have been involved in the Health and Fitness Industry for over 15 years, and work hard to find the best health products and supplements on the market. Our vast experience, along with our purchasing power and the ability to buy direct from the manufacturer is why we are able to offer such competitive pricing.

I was on another site that brought me to i-Supplements. What does that mean?

We have an extremely large affiliate program with over 1000 different members. Keep in mind that we do not have direct relationships with all our affiliates, nor do we have any ownership interest or partnerships with them. Occasionally, an affiliate may have incorrect product information and they may not be up to date with our most current promotions.

Be sure that you are purchasing exactly what the affiliate is stating. We cannot accept responsibility or offer any refunds for their inconsistencies. Please email us the affiliate page URL so we can contact them to fix any incorrect information.

How do you bill my credit card?

Purchases from i-Supplements.com will show up on your bank statement as "BF ISUPPLEMENTS ONLINE."

In what type of packaging is my order shipped?

We understand the need for privacy so our orders are shipped in plain brown boxes, USPS priority mail boxes, or padded envelopes. The shipping label will say "Fulfillment Dept" to ensure further privacy.

RETURN POLICY

We will gladly accept returns on unopened merchandise. However, returns are not accepted on any opened merchandise or special orders.

All unopened merchandise can be returned within 30 days for exchange or credit. Any order received after 30 days of purchase will be returned to the customer. The customer is responsible for all shipping charges on returns. All returns are subject to a 20% restocking fee.

Please follow our return procedure and we will be happy to work with you to accommodate your needs.
In order to process your return, we ask that you contact us via email or phone so we can mark your order as a return.

If you fail to contact us prior to returning your order, the package will be marked "return to sender" and sent back to you.

Mail returns to:

i-Supplements c/o Return Dept
7227 Montgomery Road
Cincinnati, Ohio 45236

What if I do not like the product?

As stated in our return policy, we will gladly accept returns on unopened merchandise. However, returns are not accepted on any opened merchandise or special orders.

DAMAGES/SHORTAGES

All orders are photographed with a digital camera and tripled check for accuracy. All shortages are to be reported within 24 hours of receipt. Please keep the original packaging. Please report all damages within 24 hours so we may file a claim with the shipper. Email us at Report Damages or Shortages Be certain to state your order number. Once we file the claim we can re-ship your damaged product.

If we shorted you a product on your order, we will re-ship that product ASAP at no extra cost to you.

What if UPS or FedEx shows my order was delivered but it is not at my house?

First of all, check with your neighbors, rental offices, behind bushes or in a side door of your home. You might be surprised how many people call us back and tell us that their package was in one of those places. Once you have done those things, and you still cannot find your package, then call us. We will file a claim with the carrier and they will start an investigation. Once their investigation is complete and they cannot locate the package, we will then re-ship your order.

How do I cancel my order? 

Orders can be cancelled before they are shipped for a 10% processing fee. Orders that have been shipped cannot be cancelled and must be returned by the customer for a 20% restocking fee. Filing a chargeback with your credit card company and receiving the package is a felony. i-Supplements reports all internet crime to the proper authorities and turns the person over to our collection lawyers. Customers filing chargebacks are responsible for all fees incurred to collect the debt.

When do you charge my order?

Your credit card will be charged when you submit your order.

How you handle additional shipping charges for overweight items?

Extra shipping charges can occur if your package weighs over 5 lbs. Items such as Proteins, Ready to Drinks, and Liquids are very heavy and will require additional shipping.

In the event that your order exceeds 5 lbs., various attempts are made to contact you via email and phone to obtain your approval before we will charge for additional shipping. When you submit your order, you will receive an automatic confirmation email without the added shipping. A second email will be sent with the updated shipping cost. If you do not respond to our inquiries after 3 business days, then the order will be cancelled and you will be refunded your purchase amount.

We will not expedite heavy shipments and we will call you about your rate if your order is an excessive rate!

Please read the customer service page for any additional details. Please refer to our Shipping Policy.

The label or ingredients are different

Manufacturers continually change product specifications. While we try our best to keep product descriptions up to date, they do not necessarily reflect the latest information available from the manufacturer. We are not responsible for incorrect or outdated product descriptions and/or images.

Can I combine coupons?

Only one coupon can be used per order. Use the coupon which saves you most money.

DISCLAIMER

The sale of certain supplements to minors is strictly prohibited. These include, but are not limited to, any pro-hormone (andro or norandro based), and any ephedra based products.

All statements on this web site have not been evaluated by the US Food and Drug Administration. The products are not intended to prevent, cure, treat or diagnose any disease.

Please consult your Physician before taking any of the products on this site.

Any Questions?

Feel free to email our fitness and nutrition expert with a Customer Question pertaining to any of the products on i-Supplements.com. We do our best to respond to all emails within 12-24 hours.